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Posts Tagged ‘Travel Risk’

If It Ain’t Broke, You Can Still Fix It

April 27th, 2017 Comments off

biking

We have seen the last of the snow around our corporate offices, and most people are coming out of hibernation and prepping for the spring and summer months. My wife’s bicycle needed a tune-up, so I brought it into a local bike shop that has been in town for many years. The shop was packed, with only a thin walkway through the center between the rows of bikes waiting for a tune-up.

I was given a numbered ticket that matched up with the bike. The owner said it would be ready in a week and someone would call me when it was ready, but if I did not hear back by then, I should contact the shop. The owner was very nice, knowledgeable, and appeared to be in his element as he had been doing it for years, however, there was room for improvement.

When I called back the shop a week, and two days later, I was asked for the ticket number. Since there was no record of my name or ticket number, the owner told me to stay on the phone with him while he walked up and down the path of bicycles. He then asked, “What kind of bike is it? Did you say it was red? No, you didn’t say, did you…let me see…I may have passed it…when did you drop it off?”

He did not find the bike but promised it would be ready for pick-up the following day. I believed him. I do not think a bike has ever been lost at that shop, but I am sure there have been delays, as I have experienced. Upgrading his system to use software, or even just record info in a logbook would work wonders.

Whether it is a local shop or large corporation, people can become complacent and trust in the motto, ‘If it ain’t broke’.

I have heard comments from travel managers stating that they have never had an incident with their security plan and do not need to change it. Complacency can backfire. Travel security policies need to be reviewed and constantly updated with new and improved services available.

For example:

Terrorism insurance coverage has quadrupled in the last three years

  • Here is the article
  • CAP™ exclusively by FocusPoint, has travel assistance memberships that cover terrorism amongst other travel risks

Epidemic of infectious decease is a concern for travelling workforces globally

  • CAP™ exclusively by FocusPoint, is the first assistance company to offer pandemic coverage

If it ain’t broke, you can still improve upon it.

CEO Peter Martin quoted in The Sun article ‘Olympics Terror Threat’

August 5th, 2016 Comments off

The Sun

JUST 500 of 3,000 vital screening guards have been recruited for the Rio Olympics.

With just five days to the opening ceremony, desperate organisers are drafting in soldiers and retired cops to fill posts.

The shambles emerged as al-Qaeda kingpin Abu Wa’el Dhiab went off radar amid fears he is heading to Brazil.

The ex-Guantanamo Bay inmate disappeared with five other former lags in neighbouring Uruguay last month.

Terror expert Peter Martin said: “He is a confirmed part of a terrorist organisation that has already demonstrated willingness to attack.”

Screening plans for Olympic venues collapsed after Artel won the £4million contract just weeks ago.

It had no previous experience securing major sporting events and did not have the time to recruit and train thousands of £7-a-day staff.

It echoes London 2012 when G4S failed to take on enough security screeners and the Army stepped in.

Rio officials have mostly drafted in old cops to pat down visitors and man screening kit. Some 41,000 troops are already committed to protecting the troubled games.

Justice Minister Alexandre de Moraes said Artel will be fined.

Dhiab is thought to have attended the same terror training camp as the 9/11 ringleader Mohamed Atta.

He was freed from Guantanamo in 2014 after 12 years and was resettled in Uruguay.

Brazil’s Federal Police have arrested 12 IS fanatics thought to be plotting an attack.

One suspect allegedly wrote: “The Olympics are our opportunity to reach paradise.”

Robert Muggah, a security researcher in Rio said: “Brazilian intelligence officials have now begun to take the threat of Islamists far more seriously”.

Terror concerns emerged as crime-plagued Brazil faced charges of hosting the most shambolic Olympic Games in history.

Rotting corpses have been spotted floating at the rat-infested sailing and wind-surfing venue as officials try to clean it up before the opening ceremony.

Athletes have been robbed at gunpoint and even allegedly kidnapped by gangs of rogue cops on the streets of Rio, where local government has collapsed amid an economic crisis.

The Olympians’ “Disneyland for Athletes” accommodation has also rendered virtually uninhabitable by a putrid open sewer gushing through the village.

And athletes and fans have been also been warned to guard against mosquitoes carrying the Zika virus around the host city.

Monkey Business

July 25th, 2016 Comments off

I had no idea what to expect; nobody did.

FocusPoint had never been an exhibitor at the GBTA show, and we needed to get the company brand in front of as many eyes as we could.

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Booth 773 at GBTA 2016 before the Expo opened.

We took the same approach that our clients use when they contract our services. If they are not travel, safety or security experts, they get our help and build a plan.

    • We invited Michael Thompson from our sister company, ISB Canada, for his years of experience in the travel business
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    • We also requested the presence of our partner Don Churchill from e-Travel Technologies, for his years of expertise in the travel business
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    • Peter Martin and Greg Pearson scheduled a weekly one-hour online meeting for everyone attending the trade show to run through the breakdown of companies and competitors that attend the show, service reviews, role playing scenarios for potential ‘on the floor’ discussions and more

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      Line up in front of our booth at GBTA 2016.

    • There was a team dinner the night before the trade show to rally the group, discuss strategy, and introduce partners
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    • We held a debrief at the end of each trade show day to discuss the pros/cons

Every one of my twenty colleagues that attended the show were superstars. We had a plan, but without the team executing it, it would not be successful.

Oh, and we had rescued monkeys at our booth. That helped too (check out photos here). We had a lineup each day and were able to meet and have great conversations with the attendees about CAP travel assistance memberships, exclusively by FocusPoint.

We didn’t monkey around, and it paid off.

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