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Posts Tagged ‘Travel Risk Management’

Monkey Business

July 25th, 2016 Comments off

I had no idea what to expect; nobody did.

FocusPoint had never been an exhibitor at the GBTA show, and we needed to get the company brand in front of as many eyes as we could.

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Booth 773 at GBTA 2016 before the Expo opened.

We took the same approach that our clients use when they contract our services. If they are not travel, safety or security experts, they get our help and build a plan.

    • We invited Michael Thompson from our sister company, ISB Canada, for his years of experience in the travel business
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    • We also requested the presence of our partner Don Churchill from e-Travel Technologies, for his years of expertise in the travel business
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    • Peter Martin and Greg Pearson scheduled a weekly one-hour online meeting for everyone attending the trade show to run through the breakdown of companies and competitors that attend the show, service reviews, role playing scenarios for potential ‘on the floor’ discussions and more

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      Line up in front of our booth at GBTA 2016.

    • There was a team dinner the night before the trade show to rally the group, discuss strategy, and introduce partners
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    • We held a debrief at the end of each trade show day to discuss the pros/cons

Every one of my twenty colleagues that attended the show were superstars. We had a plan, but without the team executing it, it would not be successful.

Oh, and we had rescued monkeys at our booth. That helped too (check out photos here). We had a lineup each day and were able to meet and have great conversations with the attendees about CAP travel assistance memberships, exclusively by FocusPoint.

We didn’t monkey around, and it paid off.

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The Onus is on You to be Clipped In

October 20th, 2015 Comments off

The Onus is On You

This past weekend, my 12-year-old daughter participated in a tree trekking event with her PathFinders’ unit. When I picked her up, I asked how it went and she responded that she loved it. Apparently there were five difficulty levels to choose from, and my daughter had chosen the most difficult course. I then asked her if the others in her group did the same thing, and she said they didn’t. My daughter continued to explain that some of her friends got nervous through the course, and turned back or quit at various checkpoints.

The onus is on each individual for his or her safety. The tree trekking staff first gave an instructional course; describing the precautions and how to best navigate, then they evaluated each trekker to make sure they are cleared to take the level they selected. Each trekker has a harness, but if you don’t ensure you have at least one clip on a cable at all times, you could fall to the ground.

My daughter’s theory was that there is no need to be scared if you are clipped in. It may be intimidating but you are secure, so go for it.

Makes sense to me.

I looked at how that theory relates to security and travel contingency planning. A security expert can give advice and build a travel risk management plan for a company or an executive, but unless they ‘clip onto the cable’, their safety could be at risk.

 

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