Posts Tagged ‘Crisis Communications’

IMAC Conference in Arizona

May 16th, 2012 Comments off

The IMAC conference from May 10-11th in Arizona was a tremendous success.  The itinerary looked promising, and the expert speakers delivered on that expectation.

  • Jack Toner had an extremely informative presentation on the NLRB
  • Richard Levick was energizing speaking on public relations and crisis communications
  • Joe Schollaert from IMAC uncovered some excellent points of consideration discussing how to prepare for a strike
  • Dr. Michael Corcoran delivered a wealth of information on workplace violence considerations
  • Steve Cabot relayed some great real examples to illustrate his topic of employers rights
  • Michael Sherrard pulled some references from each of the other topics to wrap the conference up nicely with his topic of the globalization of unions

It was an excellent learning experience and the participation of all is greatly appreciated.

I’m already looking forward to next year.

Social Media

January 13th, 2012 Comments off

US Military officials are scrambling to repair the damage after a video was posted online of marines urinating on corpses.  Immediate action for crisis communication is imperative.  Two very bad choices here – one, carrying out the act, two, filming and posting it to social media.

Marine video discredits all Western forces in Afghanistan

By Andre Mayer, CBC News
Jan 12, 2012

The U.S. Marine Corps is the subject of intense condemnation and scrutiny after a video surfaced on Jan. 12 that shows four marines urinating on three dead bodies in Afghanistan. The video description refers to the dead as “Taliban insurgents,” but it is unclear from the images whether they are fighters or civilians.

A marine official confirmed that the men in the video were part of 3rd Battalion, 2nd Marines, which returned to its home base in North Carolina last fall after a tour in Afghanistan.

Afghan President Hamid Karzai called the footage “completely inhumane” while U.S. Secretary of Defense Leon Panetta decried it as “deplorable.”

CBC News spoke to Michel Drapeau, professor of military law at the University of Ottawa and author of the book Military Justice in Action, about how this disclosure reflects on the U.S. military and how it might affect future operations.  Read more

Textbook Nonviolent Confrontation Management and Crisis Communications

December 8th, 2011 Comments off

Well done – the American Airlines flight attendant must have followed rules regarding nonviolent confrontation management because there was no report of them acting inappropriately, but not the same for Alec Baldwin unfortunately.  As well, after Mr. Baldwin took to Twitter to rant, American Airlines quickly responded on Facebook exhibiting some excellent crisis communications practices – by conducting a quick investigation into the matter, and not pretending the incident didn’t happen by engaging it head on.

American Airlines responds after Alec Baldwin kicked off flight:

(CBS/AP) LOS ANGELES – American Airlines took to its Facebook page Wednesday to explain its actions after Alec Baldwin complained he was kicked off a flight for playing a Scrabble-like game on his cell phone as the plane was about to depart from Los Angeles.

Without mentioning the “30 Rock” star by name, the airline said an “extremely vocal customer” declined to turn off his phone when asked to do so by a flight attendant.

The customer then stood up “with the seat belt light still on for departure” and took his phone into the plane’s lavatory, the company continued.

“He slammed the lavatory door so hard, the cockpit crew heard it and became alarmed, even with the cockpit door closed and locked,” the airline’s post said.

Read more…

Crisis Communications

November 22nd, 2011 Comments off

Given the need or lack of crisis communications some organizations in the news have had of late, I’d say that this webinar is very timely.  A little media relations training and preparation can go along way.


Webinar: Crisis Communication and Security Challenges

Webinar: Crisis Communication and Security Challenges

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