Archive for January, 2012

IMAC Online Training Launches a $10,000 Contest Giveaway!

January 31st, 2012 Comments off

Facebook fans of IMAC Online Training Academy will have a chance to win one of 10 $1,000 vouchers towards online courses.  To celebrate the newest HRCI approved courses, IMAC fans will have an opportunity to win the opportunity to take an entire suite of courses related to workplace violence, nonviolent confrontation management, safe terminations, crisis communications, guidelines for crossing picket lines, strike security and preparation, truck hijacking, armed robbery response…and many other courses for HR training and security training.


Click here to enter and view the contest details.


Why keep up with your continuing education?

Dr. Paula Caligiuri discusses Advancing Your Career Skills on CNN Newsroom. Dr. Caligiuri is a professor of Human Resource Management at Rutgers University School of Management and Labor Relations.

HRCI Credits – Courses and Conference

January 24th, 2012 Comments off

Earn 7.5 HRCI Credits

HR professionals will receive accreditation towards their SHRM designation upon completion of any of IMAC’s pre-approved online courses

Ohio-based International Management Assistance Corporation (IMAC) has achieved HRCI approval for several of the courses offered at its IMAC Online Training Academy. Human resources professionals will now receive HRCI accreditation towards their Society for Human Resource Management (SHRM) designation upon successful completion of any of these unique, professionally-relevant courses, available at

The courses pre-approved by the HR Certification Institute (HRCI) have been designed expressly to further the careers of HR professionals, and include pragmatic subject matter developed by some of the industry’s top security professionals. Most popular of the accredited courses include an overview of workplace violence, nonviolent confrontation, high-risk terminations and work stoppage management.

Launched in early 2011, the IMAC Online Training Academy is unique in the practical and applicable nature of the training it provides. The IMAC security education team brings together respected experts who will instruct primarily on the realistic application of field-tested concepts and tactics to ensure students get relevant knowledge and techniques to equip them to succeed in the industry today. In addition to its more than twenty courses geared to HR professionals, the school also provides workplace violence training for security professionals and corporate executives.

“Our newly accredited courses for HR professionals are certain to provide a real career edge,” says Rob Shuster, vice president of protective services and training. “We are happy to have our very current and carefully-developed curriculum formally recognized by the HRCI, and look forward to imparting the latest industry knowledge, best practices, and training to as many eager learners as possible.”

In addition to the online courses, the HRCI has also pre-approved IMAC’s Labor Dispute and Work Stoppage Conference being held in Arizona from May 10 and 11, 2012. Registrants who attend both days will be awarded 7.5 HRCI credits towards their SHRM designation. For details and registration, please visit:

GPS Tracking – The Supreme Court

January 23rd, 2012 Comments off

The Supreme Court today ruled on a case that is only going to add yet another hurdle for police during undercover investigations.  The article below notes that “…technology is giving police unprecedented power to peer into Americans’ day-to-day activities.”  When it’s the lives of suspected criminals, so what!?  Or do we prefer that the criminals have unlimited use of technology to always stay one step ahead of law enforcement?

Well, while the agencies who are trying to protect the communities we live in keep getting trumped by The Supreme Court, we can at least continue to use GPS tracking to protect business and family through personnel, asset support and tracking.

Police Use of GPS Devices to Track Suspects’ Cars Limited by Supreme Court

By Greg Stohr

The U.S. Supreme Court ruled that police generally need a warrant before attaching a GPS device to track a criminal suspect’s car.

Ruling for the first time on the legal implications of global positioning systems, the justices today were unanimous in overturning the drug conviction of Antoine Jones, though divided in their reasoning. The decision comes as technology is giving police unprecedented power to peer into Americans’ day-to-day activities. Read more…

How Do You Say ‘Coward’ In Italian?

January 18th, 2012 Comments off

Schettino?  Through time, men and woman have been praised for fulfilling their duties during disaster and emergency response situations  whether it be an armed robbery, natural disaster or other crisis – especially if following through on their duties could have or did bring harm to themselves.

Amongst other things, the owners of Costa Concordia are dealing with crisis communications in the aftermath of a terrible tragedy, and have a long road ahead to repair their brand, but one man – captain Francesco Schettino – guilty or not, he has nullified any hope of convincing the public that he deserves praise by abandoning his ship.

People would not want to be called a ‘Benedict Arnold’, and now I’m sure they wouldn’t want to be called a ‘Schettino’.

Interrupting With Nonviolent Confrontation Management

January 17th, 2012 Comments off

Its amazing how quickly a situation can escalate when communication is failing.  On a train this morning headed to a meeting, the on-board ticket agent began checking tickets on my car without issue until he came to the passenger across from me.  The passenger was irritated over the thoroughness of having his ticket checked because it had already been check twice before boarding (as was mine).  The agent must have taken this attitude as a sign of guilt or fraud and began treating the passenger quite differently and in a more commanding tone.  The passenger became near irate and from his body language, it was surely going to escalate into a workplace violence incident once he stood up to confront the agent.

For passenger safety I interjected – and admittedly because a disturbance could delay the train and I’d be late for my meeting – and addressed both the agent and passenger using basic principles of nonviolent confrontation management (e.g. using the agents name from his tag, asking and using the passenger’s name, tone). The incident was defused, the passenger produced a valid ticket, the agent apologized…which was echoed by the passenger.  Off to my meeting…

Social Media

January 13th, 2012 Comments off

US Military officials are scrambling to repair the damage after a video was posted online of marines urinating on corpses.  Immediate action for crisis communication is imperative.  Two very bad choices here – one, carrying out the act, two, filming and posting it to social media.

Marine video discredits all Western forces in Afghanistan

By Andre Mayer, CBC News
Jan 12, 2012

The U.S. Marine Corps is the subject of intense condemnation and scrutiny after a video surfaced on Jan. 12 that shows four marines urinating on three dead bodies in Afghanistan. The video description refers to the dead as “Taliban insurgents,” but it is unclear from the images whether they are fighters or civilians.

A marine official confirmed that the men in the video were part of 3rd Battalion, 2nd Marines, which returned to its home base in North Carolina last fall after a tour in Afghanistan.

Afghan President Hamid Karzai called the footage “completely inhumane” while U.S. Secretary of Defense Leon Panetta decried it as “deplorable.”

CBC News spoke to Michel Drapeau, professor of military law at the University of Ottawa and author of the book Military Justice in Action, about how this disclosure reflects on the U.S. military and how it might affect future operations.  Read more

Nonviolent Confrontation Management Would be a Good Start

January 9th, 2012 Comments off

Based on a study of 1,381 EMS workers across Ontario and Nova Scotia, 2 of 3 have experienced some type of abuse on the job.  Based on the types of abuse, personal protection training would be a handy asset, but nonviolent confrontation management would definitely benefit the early stages of abuse and prevent it from becoming a workplace violence incident.  Check out the story below…

By Linda Nguyen

Postmedia News  Dec 29, 2011 – 2:30 PM ET

TORONTO — More than two-thirds of paramedics have encountered some type of abuse, sexual or otherwise, while on the job, according to a Canadian study released Thursday.

A survey of 1,381 emergency medical service workers in Ontario and Nova Scotia reported they have been subjected to verbal, physical or sexual abuse while working.

“EMS providers can experience violence in the workplace as they perform their jobs in unpredictable environments and near people in crisis,” said Blair Bigham, an associate scientist with Rescu, a group based at St. Michael’s Hospital in Toronto.

Read more…

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