Archive for November, 2011

HRCI Credits

November 29th, 2011 Comments off

IMAC Online Training is running a limited time 50% off promotion for its Nonviolent Confrontation Course in recognition of meeting the criteria to be pre-approved for HRCI credit.  Click here to obtain a voucher code for the discount.

Insurance Investigations

November 25th, 2011 Comments off

Excellent seminar hosted by ISB Canada yesterday in Milton for adjusters and other professionals that deal with claims investigations.  AFI’s insurance investigations team was also in attendance and exchanged some excellent information with adjusters throughout the day.  ISB’s seminar was SOLD OUT again, so ensure you get on their mailing list and act quickly for the next event.

Insurance Investigations

Future Undercover Investigation Subject Candidate?

November 22nd, 2011 Comments off

Our AFI undercover investigations team can describe examples of drug dealers obtaining employment at certain companies to have an immediate client base or thieves for access to merchandise, but this teenager didn’t put as much thought in to it obviously.  This kid said he hadn’t planned on stealing, and that is often how all levels of corporate theft and fraud start out.

SANTA CLARITA, Calif. (KTLA) — It’s not the way to impress a potential boss. A local teenager walked into a Airsoft and Hobby World about a week ago, submitted a resume and walked out the door with stolen merchandise.  The boy, whose name KTLA 5 has withheld because of his age, handed over a resume with his full name, his phone number and his address.

Read more…

Crisis Communications

November 22nd, 2011 Comments off

Given the need or lack of crisis communications some organizations in the news have had of late, I’d say that this webinar is very timely.  A little media relations training and preparation can go along way.


Webinar: Crisis Communication and Security Challenges

Webinar: Crisis Communication and Security Challenges

Workplace Violence Training

November 18th, 2011 Comments off

Rob Shuster’s Nonviolent Confrontation Management course has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.

Insurance Investigations – Getting Back to the Roots

November 15th, 2011 Comments off

It has been over 26 years now that Darrell Parsons started an investigation agency servicing mostly insurance companies and the public. The company’s focus has changed slowly to service the strike security market for corporations.  About ten years ago, when I joined Darrell’s company, one of my first directives, aside from managing the construction and design of the new company headquarters, was to rebrand what was then called Accufax Investigations into a company that would encompass all of its specialty service areas.

AFI International Group Inc. moved away from public requests and was taking on several insurance and corporate investigations, including undercover work for drug abuse, theft and bullying in the workplace.  But the core emerging business was labour dispute security.  Years later, AFI is still the largest for this service with the most expert staff under the same roof, and also covers all of North America joined by IMAC in the US.

Even though AFI’s work stoppage division was chugging along, investigations never left its side.  Corporate investigation requests remained consistent and we always serviced them, but the insurance investigations were put on hold until now.  Our affiliated company ISB Canada will now be able to offer the insurance industry the same expert investigation services provided by AFI – the hold is off!

Chatting with Jim Rovers about the roll-out for our ‘new’ although original service, he reminded me how Darrell’s goal with ISB was to be the one-stop shop for the insurance industry, and now, it definitely will be.

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Get Lean

November 8th, 2011 Comments off

Not ever having taken a course on lean and only having a general understanding of it, I was not sure how it would fit with other courses on IMAC’s Online Training Academy – until I sat through a course with Richard Staikoff.  Admittedly, the subject matter was fairly tame compared to other courses I’ve sat in on with AFI and IMAC like ‘Truck Hijacking Response’, ‘Guidelines for Crossing Picket Lines’ and ‘Kidnap Avoidance for Executives’.

Wikipedia has it defined as “Lean manufacturing, lean enterprise, or lean production, often simply, “Lean,” is a production practice that considers the expenditure of resources for any goal other than the creation of value for the end customer to be wasteful, and thus a target for elimination. Working from the perspective of the customer who consumes a product or service, “value” is defined as any action or process that a customer would be willing to pay for.” Read more

So with that definition in mind, and after taking the ‘Introduction to Lean’ course, it is clearly evident to me that lean directly ties into anything associated to business, including labour disputes, natural disasters and any other crisis whether it is pre, during or post event.

Strike Security, Investigations, Online Training and Having to Blog About it, Oh My!

November 7th, 2011 Comments off

I work with an incredibly experienced and talented group at AFI and IMAC, so it was a no brainer to suggest they each begin a blog.  Ghost blogging was never an option or even considered because the purity of the expertise would be lost though translation and filtration.  Our team was new to blogging, several of them saying things like “I never thought I’d see the day I was blogging” or “My kids laughed that I was playing in the same cyber space as them.” Blogging is still fairly new in the security world and our team’s past careers barely had them in front of a computer; given that they are former police, military and security practitioners, going back 30 years in some cases.

They all knew it would be difficult – and this is without considering how busy each of them are with day to day operations. Kudos to all of my colleagues, because not only have they blogged, they have achieved the ultimate goal – to share their expertise regarding topics like strike security, benefit claim investigations and HR training with our client base.

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New IMAC Website Wins Prestigious 2011 WEBAWARD

November 4th, 2011 Comments off

Congratulations to everyone involved with IMAC’s WEBAWARD!  Clients turning to IMAC’s website for labour dispute, investigation, online training and other service information are assured to have a seamless experience.

News – Ohio-based International Management Assistance Corporation (IMAC), a leader in crisis planning and response, is pleased to announce that it has received a 2011 WEBAWARD from the Web Marketing Association. The award recognizes outstanding achievement in web development within one of the industry categories.

IMAC’s dynamic and user-friendly new website,, was officially launched earlier this year, and provides links to its new social media sites, feeds and blogs.

The WEBAWARD is a significant honor bestowed on a select few companies from around the world. More than 2000 sites from 45 countries compete in 96 industry categories each year. IMAC’s site captured the coveted prize based on its excellence in design, copywriting, innovation, content, interactivity, navigation and use of technology.

Highlights of the new IMAC website include easily-downloadable corporate brochures, strong document sharing functionality and easy access to both IMAC’s proprietary software Veritas and its popular online training academy where individuals can get certified in a wide range of professional topics including strike security.

“For us, the award is confirmation that we have developed a truly engaging and client-friendly site”, says Peter Martin, IMAC president. “After all, it is great to have a comprehensive website, but the most important thing is to serve our clients efficiently with an easy-to-navigate, secure and appealing online presence.”

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