When the International Management Assistance Corporation was founded in Marietta, Ohio, in 1983, it offered only support and security services for companies that were experiencing a labor dispute. Whatever the challenge was, from protecting assets to protecting executives, IMAC could handle it.
Over time, the company has expanded and in addition to its original premise, has become a turnkey operation to help a company that is facing any type of business impact — whether it is a natural disaster, industrial accident, plant closure or temporary labor service.
But one matter that hasn’t changed is the company’s home state. IMAC is located and headquartered in Strongsville, Ohio.
“We are trying to drive the kind of ‘buy Ohio’ initiative needed and keep the money in the state of Ohio,” says Senior Vice President Joseph Schollaert.
Customers, though, come from across the globe. More than 5,000 have been assisted since the company was founded.
“We’ve also just recently launched IMAC Global, which provides our services in South America and Mexico,” Schollaert says. “We also have a Canadian operation, AFI International, that is headquartered in Toronto and handles any Canadian work for customers.”
As for the majority of IMAC’s customers, they come from the manufacturing sector. A number are Fortune 100 companies, but IMAC serves both small and large clients.
“A company can contract with us on a per-event basis or have a North American agreement that covers multiple locations where they could engage our services based upon a specific event,” he says. “Our efforts have helped these companies prepare for business disruptions caused by labor disputes that threaten to shut down daily operations, potentially forever.”
IMAC can provide mobile kitchens, dormitory units, shower units and laundry facilities. “We have the capabilities to prepare meals — we have prepared meals for not only labor dispute situations but also natural disasters and environmental situations,” he says.
One of the added values of working with the company is it follows trends and reports them to clients so they can better know what issues may be ahead.
“We as an organization have to understand the needs of our customers and what is driving them for the next two to five years down the road — for instance, what legislative items are out there that are going to impact our customers,” Schollaert says. “This is one of the best ways for us to stay in tune with what is happening, not only in the state but with our clients, and help develop proactive solutions. And with that, we also are able to provide the Ohio Chamber with an additional resource for their members by being a member.”
As a member of the Ohio Chamber of Commerce, a company will receive preferred pricing from IMAC.
Another of the core services IMAC offers is supplying temporary workers to assist during an event.
“We can provide an organization that might be experiencing some type of business interruption and/ or temporary production spike with workers to continue to operate their facility — skilled trades as well as unskilled personnel,” Schollaert says. “There is a shortage right now for skilled trades, and we’ve got a large database of personnel that we have accumulated over the past 27-plus years.”
In addition, about a year ago, IMAC started offering physical and online training.
“We have an online training site that is geared toward security and human resources professionals that hosts a myriad of different topics,” Schollaert says. “About 30 different training modules are on our online training academy where someone can log on, purchase the online training module and take it at their own pace. They also get continuing education credits for completion of those modules as well as certification once they have completed the training.”