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Archive for April, 2017

If It Ain’t Broke, You Can Still Fix It

April 27th, 2017 Comments off

biking

We have seen the last of the snow around our corporate offices, and most people are coming out of hibernation and prepping for the spring and summer months. My wife’s bicycle needed a tune-up, so I brought it into a local bike shop that has been in town for many years. The shop was packed, with only a thin walkway through the center between the rows of bikes waiting for a tune-up.

I was given a numbered ticket that matched up with the bike. The owner said it would be ready in a week and someone would call me when it was ready, but if I did not hear back by then, I should contact the shop. The owner was very nice, knowledgeable, and appeared to be in his element as he had been doing it for years, however, there was room for improvement.

When I called back the shop a week, and two days later, I was asked for the ticket number. Since there was no record of my name or ticket number, the owner told me to stay on the phone with him while he walked up and down the path of bicycles. He then asked, “What kind of bike is it? Did you say it was red? No, you didn’t say, did you…let me see…I may have passed it…when did you drop it off?”

He did not find the bike but promised it would be ready for pick-up the following day. I believed him. I do not think a bike has ever been lost at that shop, but I am sure there have been delays, as I have experienced. Upgrading his system to use software, or even just record info in a logbook would work wonders.

Whether it is a local shop or large corporation, people can become complacent and trust in the motto, ‘If it ain’t broke’.

I have heard comments from travel managers stating that they have never had an incident with their security plan and do not need to change it. Complacency can backfire. Travel security policies need to be reviewed and constantly updated with new and improved services available.

For example:

Terrorism insurance coverage has quadrupled in the last three years

  • Here is the article
  • CAP™ exclusively by FocusPoint, has travel assistance memberships that cover terrorism amongst other travel risks

Epidemic of infectious decease is a concern for travelling workforces globally

  • CAP™ exclusively by FocusPoint, is the first assistance company to offer pandemic coverage

If it ain’t broke, you can still improve upon it.

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