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Posts Tagged ‘social media’

Active Shooter Attacks – Universities are Soft Targets

February 15th, 2017 Comments off

Historically, active shooter assaults have been driven by motivations of revenge, jealousy, fear or anger. Some have involved domestic relationships that have gone wrong resulting in violent events in the workplace. Many have been a result of disgruntled employees reaching an irrational point of frustration or former employees not being able to get past being terminated. However, now, on the heels of the Paris and Nice attacks in France, the Pulse nightclub in Orlando, and the Ohio State University attack last year, we should ask another question. Will this type of orchestrated active shooter/deadly assault on ‘soft targets’ continue in our communities, and more specifically on college campuses? In my opinion – this is very likely.

Symbolic government, business, and public infrastructure targets have taken steps to increase security and think about terrorist threat preparation and monitoring. This is great and needs to continue but what about easier targets of equal value in the eyes of attackers. Often these attackers just want to lash out at the perceived evil of western society and what better place to do so than where young people are being educated during a very impressionable period in their lives. Whether religiously motivated, or anti-capitalist motivated, there does not seem to be a lack of terrorist groups, or radicalized individual supporters, that want to attack our way of living and believing. College campuses offer open environments, events with large crowds, and masses of students out on the grounds between classes, with security or campus police departments often being understaffed. Universities and colleges are easy targets that would warrant a significant amount of media attention. No one wants to think about this but we must.

For another perspective on this topic, check out the article in this link:

graphWhy Do Terrorists Target Colleges and Universities?

 

 

An attack at a college or university will be difficult to stop and very effective if not planned for, both regarding anticipated emergency response and tapping resources for preventive intelligence gathering. Social media is often used for communication and planning by those who set out to conduct such attacks, so we need to be paying attention and use the expertise available to monitor and analyze such data. Social media is probably a college student’s most frequently used communication channel, and they are very free with what they post – good or bad.

There has already been some success using proactive intelligence for prevention purposes. However, we need to open the door a little wider. It is one of our better defenses, along with having a solid response plan. Colleges and universities should have people dedicated to social media monitoring through geofencing around campuses. This may be a topic I will expand upon in the future.

Develop an active shooter response plan for your facility or campus! Check out our website for assistance at www.afimacglobal.com

 

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Social Media Monitoring after High-Risk Terminations

September 23rd, 2016 Comments off

There are different types of high-risk terminations. Some are obvious, and some are not:

  • Those where the aggressive behavior or act of aggression/minor violence has caused the need to terminate.
  • Cases of deteriorating work performance caused by underlying personal factors affecting the person’s judgement, emotional state, and ability to cope at work. When the work behavior is being affected and cannot be corrected, a termination is sometimes required.
  • Someone caught up in a general RIF or downsizing through no deficiency of his or her own, and they are let go. What might make them high-risk is if their whole life is defined by their job and they have no support structure (family or friends) to fall back on. These can sometimes lead to the person feeling so devastated that they act out during or after the termination. These situations are not always identified as high risk, even though they can be.

After any high-risk termination, you will not know how long the person harbors ill will towards your company, or specific individuals in your company unless you take measures to monitor them some way. One method is to monitor their social media posts. It never ceases to amaze me what people will post on social media sites that they would not discuss in public for fear of someone overhearing. Granted, they might password protect certain information, but those who are prone to act out violently usually have fewer concerns about privacy than their interest in publicly letting everyone know how he or she has been unfairly treated and believe they are due some form of justice. Social media is a vehicle for them to do just that and you should seek this information after termination in high-risk cases. You might find out that the problem you thought you solved through termination has only gotten worse. Not only are they more desperate now but they are solely focused on your company as the reason for their personal downfall. Knowing that a former employee feels this way gives you some options to pursue, such as notifying the police, obtaining a restraining order, offering sponsored counseling, etc.

Human resource personnel and the corporate security team should work together and involve third party professionals to evaluate and monitor what is going on in this person’s life after their departure and especially around pivotal dates. Postings may become more prevalent around dates of hire and termination, birthdays, holidays, and other symbolic time frames. On the positive side, it could also tell you when the person has come to accept what had to be done and is moving on with their life. You might find they post happy thoughts about new employment or a new outlook on life related to some new endeavor. Either way, it is worth the effort and cost to take such precautions.

Violence is typically a process, not an isolated event. The violence process usually has behavioral red flags along the way. This is what thorough workplace violence prevention training often outlines and it applies even after the individual leaves the workplace, depending on the circumstances of the departure.  Not realizing the desperation that a person faces, and the volatility that they represent, could be dangerous and using every tool available to gather data is prudent. The job may have been all they had left to depend on!  They are now focusing on your company as the evil force that took away the one last thing that was important to them.

For more information regarding safely conducting a termination process for all types of high-risk cases, check out the courses at www.imac-training.com. Also, refer to www.afimacsmi.com for more information regarding social media investigations.

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Active Shooter as a Terrorist Tactic

June 21st, 2016 Comments off

In March of this year, I wrote a blog on the possibility that our next 9/11-scale attack could be in the form of coordinated soft target attacks at the same time across the country. After the tragedy in Orlando, I am even more convinced that these types of soft target attacks will continue. Furthermore, the media blitz that surrounds these acts feeds the inevitable. Granted we cannot stop the media from covering these events; however, I do think that they should be aware of when reporting becomes sensationalizing and realize where the line is. (another matter for another time)

As I stated in March, symbolic government, business, and public infrastructure targets have taken steps to increase security. They have thought about terrorist/lethal attacker threat preparation and begun threat monitoring via social media and open source investigation. This is great and needs to continue. Unfortunately, in the eyes of attackers who wish only to lash out at the diversity and freedoms of western society, easier targets are now becoming equal in value. Whether attackers are religiously motivated, anti-capitalist motivated, or life style motivated, there does not seem to be a lack of groups, or very sick individuals, that will latch onto a cause and perhaps even align themselves with other radical groups that want to attack our way of living and believing.

What are soft targets? Shopping areas, theaters and clubs, restaurants, hotels, churches, schools and tourism locations – the list goes on! Many of these types of places have been targeted and attacked somewhere in the world already. No one wants to think about this but we must. Schools have. These types of attacks are difficult to stop and very effective if not planned for. Planning needs to be in three major areas:

  • Resources for preemptive intelligence gathering
  • Improving deterrent physical security
  • Anticipated emergency response and reaction guidance for occupants (Active Shooter Response Plan)

Whether a troubled individual or an organized group, social media and ‘dark’ websites are often used for communication, planning, and sometimes warnings by those who set out to conduct such attacks. I don’t care about privacy if violating it is what it takes to stop this! In my opinion, if the government or law enforcement in the community wants to monitor my emails, calls, social media posts and Internet activity, then do it. I have nothing to hide! We need to accept that this is what will be required to avert such attacks in the planning/warning stages. Supporting proactive law enforcement and intelligence gathering, and providing adequate physical security is the only chance these soft locations have not to become a target. I could site several cases where proactive intelligence has led to arrests before a tragedy could occur.

Physical security efforts can be a deterrent. Many ‘hospitality’ type businesses have always stated that they didn’t want to scare people away from their venues and establishments. Now the public might feel better seeing more security. They see what is happening at these potential target locations and may feel better having to go through metal detectors or seeing a few more uniformed security personnel. These proactive or deterrent measures need to become part of the cost of doing business to provide your customers a safe environment.

Finally, anticipated emergency response and reaction guidance for your occupants (employees or visitors) needs to be spelled out in your Active Shooter Response Plan. If you don’t have one, develop one, or call someone who can help you create one. The plan needs to address but not be limited to:

  • Emergency communications for both internal and local emergency responders
  • Reaction guidelines for occupants
  • Evacuation protocols specific to active shooter/lethal attackers
  • Emergency plans for internal security
  • Physical security /CCTV monitoring
  • Coordination with local emergency responders
  • Media messaging
  • Accommodations for mobility challenged
  • Post incident intelligence and counseling

AFIMAC is a resource for such assistance. Hit our website or call me if you would like some suggestions at 1 800.313.9170.

 

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